
Grubbs Infiniti Reviews
(Rated by 7 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.6
Base on 7 Reviews
Ratings by Feature
Ratings by Feature
- Good Value5.0
- Customer Service4.7
- Shipping & Delivery4.0
- Return Policy4.8
- Price & Quality4.3
Recent Customer Reviews (7)
Dominique Bourget
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Dwight Dupree
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Maret Gairbekov
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Sena Tirado
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Julia Bergmann
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Sheila Toomey
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Yunadi Panova
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Grubbs Infiniti Pricing
Vehicle Delivery - Within Texas
$285
Vehicle Delivery - Out of State (continental U.S.)
$775
Document Delivery & Notary Fee (financed vehicles)
$258
Grubbs Infiniti Pros & Cons
Pros
1
Professional and Knowledgeable Staff: The dealership is praised for having professional, knowledgeable, and respectful salespeople who are eager to please customers without applying high-pressure tactics.
2
Positive Service Experience: Many customers report first-class service experiences with attentive service advisors who communicate well and ensure smooth processes.
3
Quick Service Department: The service department is noted for being quick, providing facts without pressure, and offering to meet competitive prices by 5%.
4
Good Online Experience: The website is described as very easy to navigate, enhancing the online shopping or service scheduling experience.
CONS
1
Customer Complaints on Vehicle Condition Post-Sale: Some customers have reported issues with vehicles after purchase that were promised to be fixed but remained unresolved for extended periods. Problems included bad odors, incomplete detailing, dashboard warning lights still on, moisture in lights, door noises, and unusual engine sounds.
2
Allegations of Deceptive Practices: There are complaints alleging misleading information during sales processes such as bait-and-switch tactics and unfulfilled promises regarding vehicle condition and maintenance checks before sale.
3
Delayed Repairs & Poor Communication in Some Cases: Reports indicate delays in repairs without proactive communication from the dealership about ongoing issues or timelines for resolution.
Grubbs Infiniti Features and Benefits
Features
Extensive Inventory
Offers a wide selection of new and certified pre-owned INFINITI vehicles, all maintained to high standards.
Cutting-Edge Technology
Vehicles come equipped with advanced safety technologies and luxurious interior features designed for comfort and convenience.
Expert Service Team
Skilled technicians provide premium care to keep vehicles performing optimally.
Customer-Centric Approach
Personalized consultations, stress-free financing processes, and tailored services to meet individual customer needs.
Legacy of Trust
Over seven decades of automotive industry experience under the Grubbs family name, ensuring reliability and excellence.
Exceptional Warranty Coverage
Provides peace of mind with comprehensive warranty options on new models like the INFINITI QX60.
Exclusive Owner Perks
Access to special benefits designed specifically for INFINITI owners enhancing their ownership experience.
Outstanding Customer Service
Highly praised by customers for professionalism, ethical business practices, attentive service advisors, and effective communication throughout the buying or servicing process.
Seamless Car-Buying Experience
Focus on building lasting relationships rather than just selling cars ensures a smooth transaction from showroom visit through post-purchase support.