Grubbs Infiniti Reviews

Professional and Knowledgeable Staff: The dealership is praised for having professional, knowledgeable, and respectful salespeople who are eager to please customers without applying high-pressure tactics.

Positive Service Experience: Many customers report first-class service experiences with attentive service advisors who communicate well and ensure smooth processes.

Quick Service Department: The service department is noted for being quick, providing facts without pressure, and offering to meet competitive prices by 5%.

Good Online Experience: The website is described as very easy to navigate, enhancing the online shopping or service scheduling experience.

Customer Complaints on Vehicle Condition Post-Sale: Some customers have reported issues with vehicles after purchase that were promised to be fixed but remained unresolved for extended periods. Problems included bad odors, incomplete detailing, dashboard warning lights still on, moisture in lights, door noises, and unusual engine sounds.

Allegations of Deceptive Practices: There are complaints alleging misleading information during sales processes such as bait-and-switch tactics and unfulfilled promises regarding vehicle condition and maintenance checks before sale.

Delayed Repairs & Poor Communication in Some Cases: Reports indicate delays in repairs without proactive communication from the dealership about ongoing issues or timelines for resolution.